Shipping Info
SHIPPING INFORMATION
At 01 London, every order is carefully prepared and dispatched with the same attention to detail that goes into every piece we create.
United Kingdom
- Standard Delivery: 2–5 Working Days
- Express Delivery: 1-3 Working Days
- Orders are typically dispatched within 24–48 hours
International Shipping
We currently ship to selected international destinations.
Delivery times vary by location but are typically:
- Europe: 5–10 Working Days
- Rest of World: 7–14 Working Days
Shipping costs are calculated at checkout.
Please note that international customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
Order Processing
Orders are processed Monday–Friday (excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
During product launches, promotions, or high-demand periods, dispatch times may be slightly longer.
Tracking Your Order
Once your order leaves our fulfilment centre, you will receive tracking details via email.
If you have not received your tracking information within 3 working days, please contact us at:
Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to:
- Courier disruptions
- Weather conditions
- Customs processing
- High-volume periods
We appreciate your patience and understanding in these situations.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly before completing your order.
01 London cannot be held responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Our team will work with the courier to resolve the issue as quickly as possible.
Questions?
If you have any questions regarding shipping or delivery, we’re here to help.
